News that Telekom Malaysia will be introducing a new entry-level broadband internet service that is both fast and affordable is being welcomed by the public.
The new package is targeted at the B40 group (bottom 40% of households with monthly income of RM3,900 and below) in hopes connecting more Malaysians to the internet
Medical representative Vincent Cheng Choong Hooi, 45, said it is a great move from TM.
“In my opinion, the price of Unifi broadband packages from TM is too high so I’m glad they have finally lowered it.
“This enables the people in the lower-income bracket to be able to get more information through the internet which can help them in their daily lives,” he said.
“Having said that, I wish that they had done it sooner, as other countries like Singapore and Indonesia already have better internet access than us,” he added.
Cheng said he is currently a MaxisOne broadband user, but may contemplate changing to Unifi because of the upgrade.
“Compared to other South-East Asian countries, Malaysia has the slowest internet connection, but by the end of the year, all existing Unifi customers will be able to enjoy more than double the speed at no extra cost,” he said.
“Although I do not need additional gigabytes, I might change to Unifi just so I can enjoy a faster internet connection,” he added.
It was reported that TM will introduce the affordable entry level “Unifi plan @ 30Mbps” package to the masses, with registration for pre-booking starting on July 15.
TM acting group CEO Datuk Bazlan Osman also said they would also have Unifi “turbo” plans offering more than double the speed.
Customer service personnel Joyce Leong Wai Teng, 28, said she applauded TM’s decision to make broadband affordable to all B40 citizens.
“Before, a regular Unifi package can go up to RM180 making it unaffordable to many.
“To use the Streamyx broadband which is supposed to be cheaper than Unifi, I still need to pay around RM145 for internet access,” she said.
“I am happy to hear TM’s announcement and I cannot wait for other changes they will be making in the future to better the lives of Malaysian citizens,” she added.
Leong said in addition to the special package upgrade for existing customers, she hopes TM will also provide faster speed and wider coverage.
“Sometimes if the modem is turned on for 24 hours straight, the broadband connection will go down and my family loses internet access,” she said.
“It annoys me that I am spending a large sum of money on a broadband service that I am unable to access in the end,” she added.
Customer service assistant May Beh Leng Kian, 23, said the new affordable Unifi plan is good news to many household, especially families with children.
“This is good for the youths as even primary school students need an internet connection to log in into their student portal and do research.
“I once tried to apply to become a Unifi user but because it was too expensive, I decided to use Streamyx instead,” she said.
“I think it is quite nice for TM to lower their price for the 30Mbps package allowing the B40 group to obtain a proper broadband service,” she added.
Beh also said she is glad to see that TM is ultimately stepping up.
“I am delighted to see that they are making changes not only for the B40 individuals but also for all Streamyx and Unifi customers.
“My only complaint would be that TM should expand their Unifi coverage so that Malaysian citizens can fully enjoy their services,” she said.
Retiree Chin Kok Wai, 64, said he is pleased as the entry-level package would benefit a lot of folk in Ipoh.
“Internet access is now an important necessity to everybody, no matter rich or poor.
“Ideally, the B40 would like the 30Mbps package to be around RM50 but because it has become a basic need that they might not mind paying a bit more,” he told StarMetro .
“I am glad that TM has decided to make it assessable to more people in the lower-income bracket,” he added.
Chin said he has been a user of TM’s Streamyx fixed-line service (before Unifi broadband was introduced) user from the time it was introduced.
“As a retiree, Streamyx is sufficient for my family as we do not access the internet often.
“It is a suitable broadband service for us and we are comfortable with what it has to offer,” he said.
“It also came to my knowledge that there is a special package upgrade for Streamyx customers in Unifi areas nationwide which I am looking forward to,” he added.
Chin said he might consider changing to Unifi in the future.
“Since I am living on my Employees Provident Fund money, I will have to think about the cost first.
“If I need to pay an extra RM10 from what I am paying now, I would not mind,” he said.